Shipping policy
Shipping Costs
Shipping costs are communicated at the time of ordering for each individual product, as well as the total shipping costs in the case of ordering multiple products.
Delivery Zones and Shipping Rates
Zone 1 – Republic of Croatia
Delivery via GLS: €6.00
Delivery via BOXNOW: €2.00 – €3.00 (depending on the size of the shipment)
For orders above €100.00, delivery is free of charge.
Zone 2 – European Union
Delivery: €20.00
For orders above €150.00, delivery is free of charge.
Costs of Using Means of Distance Communication
The Seller does not charge any additional fees for the use of means of distance communication.
Terms and Deadlines of Payment, Delivery Conditions, and Delivery Time
Products are ordered by selection, using the website menu, and filling in the electronic form. The Buyer may order and purchase products as a registered or unregistered user. A product is considered ordered once the Buyer completes the entire ordering process.
Payment Options
Payment for the ordered products can be made in the following ways:
Online card payment (Maestro, MasterCard, Visa, Visa Electron, VPAY, JCB, American Express)
Cash on delivery
Bank transfer
Google Pay application
Apple Pay application
In the case of payment by credit card, payment must be made within the deadline indicated in the email confirming that the contract has been concluded.
Regarding credit card payments, the Seller emphasizes that the card payment system is integrated on the website. After selecting “Card Payment,” fields will open for entering card details. Cardholder data is not stored on the Seller’s servers. If the system declines card authorization, the Buyer must choose an alternative payment method. The Seller does not have information on the reasons for declined card authorizations, which may be of technical or business nature.
If the Buyer does not receive confirmation that the contract has been concluded after completing the order process, it is suggested to check:
whether the message is in the Junk/Spam folder,
whether the mailbox is full.
If payment is not made within the specified period, the Seller will also act on a subsequently made late payment by delivering the purchased products. If delivery cannot be carried out for justified reasons, the Seller will unilaterally terminate the contract and refund the paid amount.
If the payment is duly executed and visible on the Seller’s account, the Seller will proceed with the delivery of the ordered products. An invoice will be delivered within the shipment together with the goods.
Delivery
Ordered products are delivered throughout the territory of the Republic of Croatia and the European Union. Deliveries in Croatia are carried out by GLS and BOXNOW, and deliveries in the EU are carried out by the selected courier service.
Parcels are carefully packed, and the delivery service strives to meet all expectations.
Delivery will be made no later than 20 business days from the date payment is visible on the Seller’s account. In the event of the impossibility of delivering the selected product due to the product being out of stock, the Seller is obliged to immediately inform the Buyer. The Buyer then has the right to terminate the contract and request a refund, or agree to a later delivery deadline. Refunds will be made to the Buyer’s account within 3 business days.
All ordered items will be delivered in one package whenever possible. If this is not possible due to stock availability, the Seller reserves the right to deliver in multiple shipments.
Delivery is carried out in accordance with the terms and conditions of the courier service, and is deemed completed at the moment the product is handed over to the courier service.
Once the goods are handed over to the courier, the Buyer will receive an email containing the tracking number in order to check the shipment status and the estimated delivery time.
The Seller is unable to influence the speed of delivery or possible complications related to the delivery caused by the courier service. For every shipment, the Buyer must sign the delivery note upon receipt, thereby confirming that the product has been duly delivered.
For islands covered by GLS, delivery will be carried out according to the published schedule. For all other islands not covered by GLS, the Seller will ship the goods via Croatian Post (HP).
If the product sent to the Buyer is returned because the courier was unable to deliver it, the Buyer will be notified by email and offered the option to have the product resent upon the Buyer’s written request by email.
If the Buyer does not respond to the sent email within 3 days and does not select one of the offered options, the ordered product will be sent again to the Buyer’s address by the courier service.
When the Seller delivers the product via courier service, the Buyer is obliged to accept it by signing the delivery note, thereby confirming proper delivery.
If the Buyer orders goods and refuses to accept them, the Seller has the right to deduct from the purchase price paid the amount of shipping costs and other handling costs according to the delivery price list.
Delivery Deadlines Exclude:
the day of receipt of the order/request,
any delays due to incorrect or incomplete Buyer address,
any delays caused by force majeure or reasons not attributable to the Seller,
non-working days if they represent the beginning or the end of the deadline.
In the case of payment by cash on delivery, the Seller will deliver the goods within the above deadlines, which run from the order confirmation date. The Buyer is obliged to make payment upon, or immediately prior to, receiving the goods.
Želiš li da ovo odmah preuredim u legal Terms & Conditions format (s podnaslovima tipa Article 1, Article 2…) ili ti ovako već odgovara za webshop?
Shipping costs are communicated at the time of ordering for each individual product, as well as the total shipping costs in the case of ordering multiple products.
Delivery Zones and Shipping Rates
Zone 1 – Republic of Croatia
Delivery via GLS: €6.00
Delivery via BOXNOW: €2.00 – €3.00 (depending on the size of the shipment)
For orders above €100.00, delivery is free of charge.
Zone 2 – European Union
Delivery: €20.00
For orders above €150.00, delivery is free of charge.
Costs of Using Means of Distance Communication
The Seller does not charge any additional fees for the use of means of distance communication.
Terms and Deadlines of Payment, Delivery Conditions, and Delivery Time
Products are ordered by selection, using the website menu, and filling in the electronic form. The Buyer may order and purchase products as a registered or unregistered user. A product is considered ordered once the Buyer completes the entire ordering process.
Payment Options
Payment for the ordered products can be made in the following ways:
Online card payment (Maestro, MasterCard, Visa, Visa Electron, VPAY, JCB, American Express)
Cash on delivery
Bank transfer
Google Pay application
Apple Pay application
In the case of payment by credit card, payment must be made within the deadline indicated in the email confirming that the contract has been concluded.
Regarding credit card payments, the Seller emphasizes that the card payment system is integrated on the website. After selecting “Card Payment,” fields will open for entering card details. Cardholder data is not stored on the Seller’s servers. If the system declines card authorization, the Buyer must choose an alternative payment method. The Seller does not have information on the reasons for declined card authorizations, which may be of technical or business nature.
If the Buyer does not receive confirmation that the contract has been concluded after completing the order process, it is suggested to check:
whether the message is in the Junk/Spam folder,
whether the mailbox is full.
If payment is not made within the specified period, the Seller will also act on a subsequently made late payment by delivering the purchased products. If delivery cannot be carried out for justified reasons, the Seller will unilaterally terminate the contract and refund the paid amount.
If the payment is duly executed and visible on the Seller’s account, the Seller will proceed with the delivery of the ordered products. An invoice will be delivered within the shipment together with the goods.
Delivery
Ordered products are delivered throughout the territory of the Republic of Croatia and the European Union. Deliveries in Croatia are carried out by GLS and BOXNOW, and deliveries in the EU are carried out by the selected courier service.
Parcels are carefully packed, and the delivery service strives to meet all expectations.
Delivery will be made no later than 20 business days from the date payment is visible on the Seller’s account. In the event of the impossibility of delivering the selected product due to the product being out of stock, the Seller is obliged to immediately inform the Buyer. The Buyer then has the right to terminate the contract and request a refund, or agree to a later delivery deadline. Refunds will be made to the Buyer’s account within 3 business days.
All ordered items will be delivered in one package whenever possible. If this is not possible due to stock availability, the Seller reserves the right to deliver in multiple shipments.
Delivery is carried out in accordance with the terms and conditions of the courier service, and is deemed completed at the moment the product is handed over to the courier service.
Once the goods are handed over to the courier, the Buyer will receive an email containing the tracking number in order to check the shipment status and the estimated delivery time.
The Seller is unable to influence the speed of delivery or possible complications related to the delivery caused by the courier service. For every shipment, the Buyer must sign the delivery note upon receipt, thereby confirming that the product has been duly delivered.
For islands covered by GLS, delivery will be carried out according to the published schedule. For all other islands not covered by GLS, the Seller will ship the goods via Croatian Post (HP).
If the product sent to the Buyer is returned because the courier was unable to deliver it, the Buyer will be notified by email and offered the option to have the product resent upon the Buyer’s written request by email.
If the Buyer does not respond to the sent email within 3 days and does not select one of the offered options, the ordered product will be sent again to the Buyer’s address by the courier service.
When the Seller delivers the product via courier service, the Buyer is obliged to accept it by signing the delivery note, thereby confirming proper delivery.
If the Buyer orders goods and refuses to accept them, the Seller has the right to deduct from the purchase price paid the amount of shipping costs and other handling costs according to the delivery price list.
Delivery Deadlines Exclude:
the day of receipt of the order/request,
any delays due to incorrect or incomplete Buyer address,
any delays caused by force majeure or reasons not attributable to the Seller,
non-working days if they represent the beginning or the end of the deadline.
In the case of payment by cash on delivery, the Seller will deliver the goods within the above deadlines, which run from the order confirmation date. The Buyer is obliged to make payment upon, or immediately prior to, receiving the goods.
Želiš li da ovo odmah preuredim u legal Terms & Conditions format (s podnaslovima tipa Article 1, Article 2…) ili ti ovako već odgovara za webshop?